Payment, Terms & Conditions

PRICING

All Prices are subject to change without notification and are GST exclusive. Please note they do not include staff, equipment hire or delivery costs. Go to the main menu to review these costs. Our function staff charges start at $42 per hour for a minimum of 3 hours.

We reserve the right to pack down food and remove left over food and drink if we feel safe food storage and handling have been compromised.

PAYMENT TERMS & OPTIONS

All accounts are strictly 7 DAYS unless otherwise arranged with management. All invoices are issued electronically. Payment can be made by cash, credit card (1.5% surcharge) or direct credit. All PRIVATE functions are required to pay a 30% deposit to secure their booking, this is non -refundable. Cancellation Requests less than 24 Hours prior to delivery will not be accepted and will incur the full cost of the invoice being charged Quotes are valid for 14 days and we reserve the right to change prices.

SURCHARGE

Where possible we try to accommodate easier dietary requests within packages, if this can be done there is a $2.50 surcharge for the extra packaging/labelling involved.

A 15% surcharge may apply to all services provided on a Sunday or Public Holiday. There may be a minimum spend required on these days.

Packages ordered that are below our minimum may incur a 15% surcharge.

DELIVERY CHARGES

Are calculated according to suburb. They include delivery of your order and the pick up of the equipment at the end of the function/ next working day.Pick up of equipment is the following day unless prior arrangements have been agreed. Please review these charges on the main menu. Deliveries made before 7.30am will incur a 15% surcharge.

EQUIPMENT

All plates, platters and catering equipment remain the property of SWIRL CATERING. This equipment must be returned cleaned and in good working order. All breakages, non returns or damaged goods will be charged to the client at SWIRL CATERING'S replacement or repair cost. We reserve the right to charge for equipment returned dirty when facilities are available for cleaning.

SET-UP & PACK-DOWN

A $35.00 charge will be added to the invoice to cover the labour cost of staff who are expected to set up the function and at the end of the function pack down and clean up.

DIETARY REQUESTS

When advised of dietary requests we take all care with their preparation but we cannot guarantee no traces of the allergen.

ORDERING

Our website is an easy to use, online system that ensures an accurate, hassle free experience. It is our preferred way to receive orders but we do understand that sometimes customers may not have this option available to them and may need to use our email address. Most orders require 48 hours notice , some packages may require more lead time.

CHANGES TO ORDER NUMBERS, MENU SELECTIONS & CANCELLATION

All changes to orders must be made in writing via email referencing the order number. We reserve the right not to except changes without at least 48 hours notice , this may be longer on some packages.